Apprentice Support at JTL

At JTL, we recognise that apprentices can face a wide range of challenges that may affect their learning, wellbeing, and ability to succeed. These challenges can change over time, and needing support is a normal part of life and learning.

We are committed to creating an inclusive, supportive environment where all apprentices feel safe, valued and able to achieve their potential.

This page explains the different types of support available and how to access them.

Safeguarding and Well-being

JTL recognises that safeguarding and wellbeing concerns can have a significant impact on how learning, development and everyday life. Support is available if you are experiencing (this is not an exhaustive list):

• Mental health concerns
• Difficulties at home
• Bereavement or loss
• Bullying or Harassment (including online)
• Concerns at work

JTL is here to help, you can raise concerns with any member of staff or contact the Apprentice Welfare Team directly Safeguarding & Prevent at JTL.

Health, Safety and Medical Concerns

Your health and safety during your apprenticeship is extremely important to us. JTL works in partnership with employers to promote safe working environments in both Training Centres and places of work ensure apprentices are safe and supported.

Health and safety concerns may include:

• Medical conditions that could affect safety/learning
• Disabilities or health needs
• Accidents or injuries
• Near misses
• Workplace safety concerns
• General safety concerns

If you have a health and safety concern, you should report it as soon as possible.

You can:

• Speak to your Training Officer or Tutor
• Contact JTL Apprentice Welfare Team directly at health&safety@jtltraining.com

Use the JTL health and safety reporting form  Health and Safety Reporting Form

All concerns will be taken seriously and followed up appropriately by the Apprentice Welfare Team.

For employers, further information is available here: Health and Safety for Employers 

Additional Learning support

JTL is committed to being inclusive and removing barriers to learning. We recognise that some apprentices may need additional support with learning, health or wellbeing at different stages of their apprenticeship. Additional Learning Support (ALS) exists to help apprentices maximise their potential and achieve their learning goals.

JTL’s dedicated ALS Team can support with the following:

• Dyslexia, dyscalculia, dysgraphia and dyspraxia
• Autism spectrum conditions
• Physical disabilities & medical conditions
• Social & emotional mental health conditions
• Attention Deficit Hyperactivity Disorder (ADHD)
• Other barriers to learning
• English and maths support

Any apprentice who discloses a disability, learning difficulty or support need will be offered a confidential discussion with a member of the ALS Team. This conversation helps us understand what support may be helpful and appropriate.

Support may include:

• Reasonable adjustments to learning or assessment (such as extra time)
• Revision or study support
• One-to-one or small-group support
• Specialist advice or referrals where appropriate

If you would like to talk to someone about Additional Learning Support, please email: AdditionalLearnerSupport@Jtltraining.com

Support for apprentices facing additional barriers

JTL recognises that apprentices may face additional barriers that can affect learning, wellbeing or progress, such as caring responsibilities, care experience, involvement with support services, or other personal or social challenges.

These circumstances do not define an apprentice’s ability or potential. Support is available whenever it is needed.

If you are facing additional barriers or need support, please reach out to the Apprentice Welfare Team or email safeguarding@jtltraining.com

For Our Apprentices and Employers

In addition to the support available directly through JTL, we work in partnership with the Electrical Industries Charity (EIC) to provide further welfare support to apprentices and employers within the electrical and wider building services industries.

The EIC is an industry charity offering free and confidential support for those facing personal or work-related challenges. This may include financial, legal, emotional or health-related concerns. Support is available through services such as telephone counselling, legal and debt advice and financial grants.

JTL recognises that challenges such as mental health concerns, pressures at home, financial worries or other personal circumstances can affect an individual’s ability to work, learn and thrive. It is important that these concerns are addressed early, so that people feel safe and supported in both the workplace and training environment. Having access to the right support helps individuals share what they are experiencing and take steps towards managing difficulties and maintaining their wellbeing.